0.8

This bank has gone downhill very quickly! Their shares have tanked and are not recovering and I think the reason is their pathetic customer service. Their focus is now on “new” Canadians in their advertising and they are staffing the branches with them. It is difficult to understand them and they just don’t seem to know their jobs. We transferred from one branch because their staff there changed from all white to all brown in a year. When you call for assistance you get someone with an unpronounceable name and a very strong Indian accent. I’m not prejudiced by nature, but I expect my bank to communicate in English.

This bank has gone downhill very quickly! Their shares have tanked and are not recovering and I think the reason is their pathetic customer service. Their focus is now on “new” Canadians in their advertising and they are staffing the branches with them. It is difficult to understand them and they just don’t seem to know their jobs. We transferred from one branch because their staff there changed from all white to all brown in a year. When you call for assistance you get someone with an unpronounceable name and a very strong Indian accent. I’m not prejudiced by nature, but I expect my bank to communicate in English.

Dont go with this bank. They charged you for penalties on penalties. Not even any help during the pandemic. All they think is their score: the employee told it to me to my face

Dont go with this bank. They charged you for penalties on penalties. Not even any help during the pandemic. All they think is their score: the employee told it to me in my face It seems they can make lot of score on penalties on penalties

Don't go with this bank. They charge extra fees for no reason. In public they say they will help people in distress, but they bilk you to death

Don't go with this bank. They charge extra fees for no reason. In public they say they will help people in distress, but they bilk you to death

Don't go with this bank. They charge extra fees for no reason. In public they say they will help people in distress, but they bilk you to death

Don't go with this bank. They charge extra fees for no reason. In public they say they will help people in distress, but they bilk you to death

Been with the bank for years but the last two years have been horrible and I am now switching banks. I gave them three strikes 1. Automatic bill payments sent to wrong people leaving some bills overpaid and others overdue 2. Lied about time to/how to access line of credit when I was overseas in desperation need of emergency funds (the apparently required card arrived 2 weeks after I returned to Canada) 3. Reduced my credit limit without my consent and could not tell me why or fix the issue leaving me in overdraft.

Been with the bank for years but the last two years have been horrible. I gave them three strikes 1. Automatic bill payments sent to wrong people leaving some bills overpaid and others overdue 2. Lied about time to/how to access line of credit when I was overseas in desperation need of emergency funds (the apparently required card arrived 2 weeks after I returned to Canada) 3. Reduced my credit limit without my consent and could not tell me why or fix the issue leaving me in overdraft.

Been with the bank for years but the last two years have been horrible. I gave them three strikes 1. Automatic bill payments sent to wrong people leaving some bills overpaid and others overdue 2. Lied about time to/how to access line of credit when I was overseas in desperation need of emergency funds (the apparently required card arrived 2 weeks after I returned to Canada) 3. Reduced my credit limit without my consent and could not tell me why or fix the issue leaving me in overdraft.

Error rates are through the roof , Its like our branch is a training branch, Every month we cant access 1 of our 4 Corporate accounts, The branch has failed to handle our accounts properly ( specially in the last 2 years) and we currently have unresolved issues with the Ombudsman

I saw online that this bank offered financial advice to give me my best options so that I may make an informed decision. The advisor was not an advisor he was a application taker, who really did not know his job! I have been with this bank for 14 years, I am very disappointed in their advice(none) and the staff that is suppose to help clients. They are not helpful at all! And I could hardly understand what he was saying most of the time, its like he mumbled through and I continually had to apologize and ask for clarity.

This is the worst bank ever to deal with. Most stress, worst customer service.

This is the worst bank ever to deal with. Most stress, worst customer service.

Unhelpful, required strange and wildy unnecessary documents to prove existence. DO NOT USE THIS BANK.

Worst customer service I have ever received in the last two years. I've been with this bank for 35 years and after all the frustration inefficiency and out right lies I finally paid a mortgage penalty and left

Worst customer service I have ever received in the last two years. I've been with this bank for 35 years and after all the frustration inefficiency and out right lies I finally paid a mortgage penalty and left